CanonProof · Support

Contact

General questions, sales, or onboarding.

Email is fastest
support@canonproof.com
Documentation

API, methodology, and security references.
API overview Methodology
Support request

Send case details securely and we’ll respond.
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Support Request

Include steps, error messages, expected outcome, and any relevant IDs so we can reproduce the issue.

Name

Subject

Certificate ID or Public link (optional)

Describe the issue

Do not email raw evidence files unless requested. If needed, we’ll provide a secure upload route.

Get help fast

Start here. These pages explain results, integration patterns, and policies used in evidence workflows.

Understanding results

What AUTHENTIC / LIKELY_AUTHENTIC / INDETERMINATE / MANIPULATED means, and how confidence is derived.
Read methodology
API keys & auth

Where to find keys, how to rotate them, and recommended integration patterns.
Manage keys
Security overview

How we protect your data, how certificates are signed, and how public verification works.
Security page
Billing & receipts

Invoices, receipts, plan limits, and how usage is calculated.
View payments
Retention & storage

How long certificates are kept, what is retained, and plan-based storage caps.
Read policy
Integration checklist

Recommended “upload → verify → certificate” flow, with audit-ready storage recommendations.
API overview